Resolve problems quickly with Document Management Support

Minimize disruptions in your engineering department with Document Management Support for prompt, courteous and reliable assistance when you need help.

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The scenario is all too common: You made a compelling business case, projecting increased productivity and profits to secure funding for a major software system implementation. You launch the new system and it performs as planned. There’s only one problem – the system sits unused.

As a result, dedicated adoption support is included in all EDM implementation projects to provide prompt and reliable support for your team. Hagerman has invested in quality tools and a skilled technical staff that you can trust to manage a successful project.

The Support You Need, When You Need It

Software issues require urgent attention and thorough support case management. Hagerman support includes:

Live customer support Monday through Friday, 7 a.m. to 7 p.m. (CST)
Support case tracking to ensure fast response times and a better customer experience
Virtual support technology to view and obtain remote access of your system if needed
Support service coordination with our software partners
Customer satisfaction surveys sent after each support incident which are reviewed daily by our management team to ensure customer satisfaction

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Why Choose Hagerman

Hagerman & Company has built our success not only on the quality of solutions that we offer, but also on the relationships we’ve built with our clients. To do this, we have adopted a comprehensive Customer Success strategy designed to drive increased long-term customer value, improve the customer experience, and ensure customer satisfaction. This philosophy is shared across our entire organization, including sales, marketing, service delivery, and back-office support.

As a solution provider, we offer the tools to make your company more efficient, productive, and most of all, profitable. We do this by offering best-in-class software paired with professional services delivered by an exceptional team of industry consultants, solutions engineers, and support staff.

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Let's Talk Strategy

Hagerman & Company can customize a solution to meet your company’s strategic goals. We connect, improve and automate efficient systems within your organization so you can deliver more innovative solutions to your customers.