Ensure adoption of new technology with skilled professional services
Motivate employees to embrace your connected product development initiative and adopt your new PDM/PLM system with training, support and mentoring services.
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Dedicated Adoption Support
The scenario is all too common: You made a compelling business case, projecting increased productivity and profits, to secure funding for a major software system implementation. You launch the new system and it performs as planned. There’s only one problem – the system sits unused.
Poor user adoption destroys project ROI. The solution for technology adoption lies in quality training and ongoing support for end users and administrators in the days and weeks immediately after launch.
Dedicated adoption support is included in all PDM/PLM implementation projects to provide prompt and reliable support for your team. Hagerman has invested in quality tools and a skilled technical staff that you can trust to manage a successful project.
The Support You Need, When You Need It
Software issues require urgent attention and thorough support case management. Hagerman support includes:
- Live customer support Monday through Friday, 7 a.m. to 7 p.m. (CST)
- Support case tracking to ensure fast response times and a better customer experience
- Virtual support technology to view and obtain remote access of your system if needed
- Support service coordination with our software partners
- Customer satisfaction surveys sent after each support incident which are reviewed daily by our management team to ensure customer satisfaction
Our PDM/PLM adoption services include training, support and mentoring services for:
- Autodesk Vault
- Autodesk Vault PLM
- Autodesk Fusion 360 Manage with Upchain
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Why Choose Hagerman
Hagerman & Company has built our success not only on the quality of solutions that we offer, but also on the relationships we’ve built with our clients. To do this, we have adopted a comprehensive Customer Success strategy designed to drive increased long-term customer value, improve the customer experience, and ensure customer satisfaction. This philosophy is shared across our entire organization, including sales, marketing, service delivery, and back-office support.
As a solution provider, we offer the tools to make your company more efficient, productive, and most of all, profitable. We do this by offering best-in-class software paired with professional services delivered by an exceptional team of industry consultants, solutions engineers, and support staff.
Let's Talk Strategy
Hagerman & Company can customize a solution to meet your company’s strategic goals. We connect, improve and automate efficient systems within your organization so you can deliver more innovative solutions to your customers.
Contact us today to schedule a business consultation.