Hagerman Support Desk

Hagerman & Company Support provides critical technical assistance when you need help. Our certified Support Specialists act as an extension of your technical team and will help solve your issues quickly so you can get back to business. We deliver prompt, courteous assistance when you need help.

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Hagerman Support Options 

We offer two plans: Hagerman Deluxe Support and Hagerman Essential Support

Deluxe Support Plan

Our certified support staff provides prompt and courteous assistance with technical issues that may arise with your software. Hagerman Support can be accessed via phone, email or online.

Just a phone call away

The Hagerman Help Desk is staffed 12 hours a day/5 days a week by Hagerman Support Specialists and Solutions Engineers. If we do not answer your call immediately, you can expect a return call within one hour. Each support call is monitored to ensure a prompt and exceptional customer experience, and we survey our customers after each support incident to ensure complete customer satisfaction.


Submit your questions via e-mail 24 hours a day. Responses are provided within two hours, subject to normal business hours (12 hours a day, 5 days a week).

Key Features and Benefits

  • Toll Free support line
  • Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
  • Unlimited use - no restrictions on the number of calls.
  • Electronic (e-mail) support is included
  • Online support is available; if needed our support staff can access your computer remotely to help solve your problem.
  • One Hour Response Time - most support calls are taken immediately, but you will never wait more than an hour for help
  • Each support call is tracked to ensure a prompt and exceptional customer experience.

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Essential Support Plan

Hagerman & Company offers all subscription customers a free Essential Support Plan to assist with installation and activation of your new software. Additionally, you will also receive free access to The Hub, an exclusive members-only site that provides free upgrade training classes, technical webcasts, tips & tricks, and more.

Key Features and Benefits

  • Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
  • Installation and activation support for all CAD products*
  • Free on-demand product release update training
  • Access to member exclusive events
  • Access to Hagerman application utilities to enhance your software experience
  • On-demand troubleshooting video catalog of common support issues
  • On-demand tips and tricks videos
  • One Hour Response Time - most support calls are taken immediately, our goal is to always to respond within the hour
  • Each support call is tracked to ensure a prompt and exceptional customer experience.

*Data management and specialized products not included

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Hagerman Support Testimonials

We survey each customer after training has been completed to ensure complete customer satisfaction.

Michael responded to me and was over the top helpful. I was amazed at how quickly he found my problems and was able to execute a solution. He was friendly, kind and knowledgeable and I think probably the best tech support I've had in months. Outstanding program, I look forward to working with Hagerman again.
Jon P. Information Technology Specialist
Enjoyed the instructor very much. He was very professional, working hard to get through the material efficiently, but also casual and friendly.
Joel D. Mechanical Engineer Autodesk® Inventor® Advanced Assembly Modeling
Gary was an excellent instructor! He displayed and conveyed his expertise with a polished and smooth delivery, as well as his courteous and professional manners each day of the course. He also had full command of the course material, with his deliberate pace and thoroughness that ensured a positive personal learning experience overall. He definitely made learning much easier and satisfying. I wish that all of my instructors were like (or had been like) Gary!
Stan C. Architect AutoCAD® 2D New User

The Hagerman Advantage

Hagerman & Company is a one-stop solutions provider of design and engineering software, data management solutions and professional services to train, support, implement and integrate technology that empowers our clients to become more productive and competitive.

To learn more about what we offer, select from one of the boxes below.


Tackle challenges with technology that adapts to your needs. Discover how software can help you imagine, design and create original solutions to the most complex industry challenges.

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Hagerman offers many consultative, advanced service offerings for solutions including Data Management, Design Automation, and Controls Engineering.

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These learning resources include the Hagerman blog, upcoming events, and links to recorded webcasts.

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