Hagerman Support Desk

Hagerman & Company Support provides critical technical assistance when you need help. Our certified Support Specialists act as an extension of your technical team and will help solve your issues quickly so you can get back to business. We deliver prompt, courteous assistance when you need help.

Get Started

Hagerman Support Options

We offer two plans: Hagerman Deluxe Support and Hagerman Essential Support

Deluxe Support Plan

Our certified support staff provides prompt and courteous assistance with technical issues that may arise with your software. Hagerman Support can be accessed via phone, email or online.

Just a phone call away

The Hagerman Help Desk is staffed 12 hours a day/5 days a week by Hagerman Support Specialists and Solutions Engineers. If we do not answer your call immediately, you can expect a return call within one hour. Each support call is monitored to ensure a prompt and exceptional customer experience, and we survey our customers after each support incident to ensure complete customer satisfaction.

Email

Submit your questions via e-mail 24 hours a day. Responses are provided within two hours, subject to normal business hours (12 hours a day, 5 days a week).

Key Features and Benefits

Toll Free support line
Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
Unlimited use - no restrictions on the number of calls.
Electronic (e-mail) support is included
Online support is available; if needed our support staff can access your computer remotely to help solve your problem.
One Hour Response Time - most support calls are taken immediately, but you will never wait more than an hour for help
Each support call is tracked to ensure a prompt and exceptional customer experience.

Get Started

Essential Support Plan

Hagerman & Company offers all subscription customers a free Essential Support Plan to assist with installation and activation of your new software. Additionally, you will also receive free access to The Hub, an exclusive members-only site that provides free upgrade training classes, technical webcasts, tips & tricks, and more.

Key Features and Benefits

Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
Installation and activation support for all CAD products*
Free on-demand product release update training
Access to member exclusive events
Access to Hagerman application utilities to enhance your software experience
On-demand troubleshooting video catalog of common support issues
On-demand tips and tricks videos
One Hour Response Time - most support calls are taken immediately, our goal is to always to respond within the hour
Each support call is tracked to ensure a prompt and exceptional customer experience.

*Data management and specialized products not included

Get Started

Hagerman Support Testimonials

We survey each customer after training has been completed to ensure complete customer satisfaction.

Mark (Adams) was our tech support guru for a ‘flex license’ issue we had, locking 3 people out of CAD. He responded quickly and assured us we can get this resolved quickly once our IT group was in, which was today. He was VERY patient and kind dealing with our staff, and helped get each person fixed, as well as making sure our IT dept knew how to correct the other 265 users, haha. Great guy, great asset, and a pleasure to deal with….he deserves kudos!!

Brian

This call might have been the best customer service experience I have ever had.

Lance

First time dealing with Hagerman, and I can't remember a time I've had a technical issue resolved so promptly and courteously. Great staff with excellent technical expertise and customer service.

Steve

The Hagerman Advantage

Hagerman & Company is a one-stop solutions provider of design and engineering software, data management solutions and professional services to train, support, implement and integrate technology that empowers our clients to become more productive and competitive.

To learn more about what we offer, select from one of the boxes below.

Software

Tackle challenges with technology that adapts to your needs. Discover how software can help you imagine, design and create original solutions to the most complex industry challenges.

Learn More

Solutions

Hagerman offers many consultative, advanced service offerings for solutions including Data Management, Design Automation, and Controls Engineering.

Learn More

Resources

These learning resources include the Hagerman blog, upcoming events, and links to recorded webcasts.

Learn More

Join our family of satisfied customers

The following modules will only show up on dynamic pages, NOT this listing page.

The Hagerman Advantage: Exceptional Training and Support

Hagerman training provides maximum value from your technology investment, and Hagerman support delivers prompt assistance when you need help. Submit this form to request more information or a customized proposal.