Hagerman Support Desk
Hagerman & Company Support provides critical technical assistance when you need help. Our certified Support Specialists act as an extension of your technical team and will help solve your issues quickly so you can get back to business. We deliver prompt, courteous assistance when you need help.
- Training & Support
- Support
Hagerman Support Options
We offer two plans: Hagerman Deluxe Support and Hagerman Essential Support
Deluxe Support Plan
Our certified support staff provides prompt and courteous assistance with technical issues that may arise with your software. Hagerman Support can be accessed via phone, email or online.
Just a phone call away
The Hagerman Help Desk is staffed 12 hours a day/5 days a week by Hagerman Support Specialists and Solutions Engineers. If we do not answer your call immediately, you can expect a return call within one hour. Each support call is monitored to ensure a prompt and exceptional customer experience, and we survey our customers after each support incident to ensure complete customer satisfaction.
Submit your questions via e-mail 24 hours a day. Responses are provided within two hours, subject to normal business hours (12 hours a day, 5 days a week).
Key Features and Benefits
- Toll Free support line
- Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
- Unlimited use - no restrictions on the number of calls.
- Electronic (e-mail) support is included
- Online support is available; if needed our support staff can access your computer remotely to help solve your problem.
- One Hour Response Time - most support calls are taken immediately, but you will never wait more than an hour for help
- Each support call is tracked to ensure a prompt and exceptional customer experience.
Essential Support Plan
Hagerman & Company offers all subscription customers a free Essential Support Plan to assist with installation and activation of your new software. Additionally, you will also receive free access to The Hub, an exclusive members-only site that provides free upgrade training classes, technical webcasts, tips & tricks, and more.
Key Features and Benefits
- Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
- Installation and activation support for all CAD products*
- Free on-demand product release update training
- Access to member exclusive events
- Access to Hagerman application utilities to enhance your software experience
- On-demand troubleshooting video catalog of common support issues
- On-demand tips and tricks videos
- One Hour Response Time - most support calls are taken immediately, our goal is to always to respond within the hour
- Each support call is tracked to ensure a prompt and exceptional customer experience.
*Data management and specialized products not included
Hagerman Support Testimonials
We survey each customer after training has been completed to ensure complete customer satisfaction.
Having local support is very helpful vs. using 1-800 numbers that are outsourced. Hagerman uses industry professionals that have experience and can solve problems much faster. Having a local support also increases the speed in which the issues are looked at. Global Tech Support groups do not provide the same speed.
Dan was very helpful and went above and beyond to make sure that my technical issue was addressed professionally and promptly. He escalated an issue to Autodesk and then fought to make sure that they investigated things on their end as well.
While updating my Inventor 2023 to latest version, I encountered and error message I couldn't resolve. After cancelling the installation, Inventor would not load. I was in a bad place. Contacted Tiffany Castle from Hagerman. She has been my savior in getting support many times before. I was immediately contacted by Mark Adams from tech support. Mark took control of my computer and had me up and running again in no time. Excellent, timely and knowledgeable service provided by all.
The Hagerman Advantage
Hagerman & Company is a one-stop solutions provider of design and engineering software, data management solutions and professional services to train, support, implement and integrate technology that empowers our clients to become more productive and competitive.
To learn more about what we offer, select from one of the boxes below.
Software
Tackle challenges with technology that adapts to your needs. Discover how software can help you imagine, design and create original solutions to the most complex industry challenges.
Learn MoreSolutions
Hagerman offers many consultative, advanced service offerings for solutions including Data Management, Design Automation, and Controls Engineering.
Learn MoreResources
These learning resources include the Hagerman blog, upcoming events, and links to recorded webcasts.
Learn More
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