Engineering Document Management Support Services

Minimize disruption in your engineering department with prompt, courteous, and reliable Document Management Support from Hagerman. Our support services help your team resolve issues, maintain adoption, and get assistance when you need help.

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Support That Helps Keep Your EDMS System in Use

A successful Engineering Document Management implementation does not end at launch. Your team needs reliable support to help resolve issues, answer questions, and keep users engaged with the system.

The scenario is all too common: a company builds a compelling business case, secures funding, launches a major software system, and sees the system perform as planned — only for adoption to fall short.

That is why dedicated adoption support is included in all EDMS implementation projects. Hagerman provides prompt and reliable support backed by quality tools and a skilled technical staff you can trust.

The Support You Need, When You Need It

Software issues require urgent attention and thorough support case management. Hagerman support includes:

Live customer support Monday through Friday, 7 a.m. to 7 p.m. CST
Support case tracking to help ensure fast response times and a better customer experience
Virtual support technology to view and obtain remote access to your system if needed
Support service coordination with our software partners
Customer satisfaction surveys sent after each support incident and reviewed daily by our management team

Why Document Management Support Matters

Engineering Document Management systems are most valuable when teams continue to use them correctly and consistently. Reliable support can help reduce disruption, improve the user experience, and support adoption after implementation.

With Hagerman, your team has access to support resources designed to help resolve issues quickly and keep your document management environment moving forward.

Frequently Asked Questions

What is Engineering Document Management support?

Engineering Document Management support provides assistance for teams using EDMS systems. Hagerman's support includes live customer support, support case tracking, virtual support technology, partner coordination, and customer satisfaction follow-up.

When is Hagerman support available?

Hagerman provides live customer support Monday through Friday, from 7 a.m. to 7 p.m. CST.

Does Hagerman provide remote support?

Yes. Hagerman uses virtual support technology to view and obtain remote access to your system if needed.

Is adoption support included in EDMS implementation projects?

Yes. Dedicated adoption support is included in all EDMS implementation projects to provide prompt and reliable support for your team.

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Why Choose Hagerman

Hagerman & Company has built our success not only on the quality of solutions that we offer, but also on the relationships we’ve built with our clients. To do this, we have adopted a comprehensive Customer Success strategy designed to drive increased long-term customer value, improve the customer experience, and ensure customer satisfaction. This philosophy is shared across our entire organization, including sales, marketing, service delivery, and back-office support.

As a solution provider, we offer the tools to make your company more efficient, productive, and most of all, profitable. We do this by offering best-in-class software paired with professional services delivered by an exceptional team of industry consultants, solutions engineers, and support staff.

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Hagerman & Company can customize a solution to meet your company’s strategic goals. We connect, improve and automate efficient systems within your organization so you can deliver more innovative solutions to your customers.