Customer Challenge
CALPIA is a self-supporting, customer-focused business that reduces recidivism, increases prison safety, and enhances public safety by providing offenders productive work and training opportunities. CALPIA wanted to achieve and maintain ISO 9001 certification through documented engineering processes from customer requests through product manufacturing.
Project Goals
CALPIA’s management decided a top priority was to achieve ISO 9001 certification and to implement an Engineering Change Order System. This system provides a secure location for engineering drawings and integrates into CALPIA’s existing ERP system.
Solution
Hagerman & Company proposed Autodesk Vault (formerly Productstream) software, a single server for all engineering projects, and training/support to achieve the goals. Hagerman assisted in creating a program/code specific to CALPIA to allow Vault Connect to request and update ERP component numbers and names. They provided consultation services on workflows, configuration, installation and training. Additional training on Inventor and Vault Professional for 20-25 users in their design center and for supervisors at various locations was provided. Administrator training was delivered to CALPIA’s IT staff so they could maintain the system themselves, including backups, updates, and upgrades. With the training that was received, the Engineering unit is now able to continue training CALPIA staff on the system.
Business Outcome
By implementing Vault Professional engineering change order functionality, CALPIA now has a process to improve quality control and to achieve ISO 9001 certification, one of CALPIA’s management’s top goals. As a result, change orders are more efficiently managed. CALPIA can continue to meet its customers’ expectations and enhance their experiences in a positive way.
Conclusion
Hagerman and Company’s fast track process of discovery, statement of work, review, proposal, and scheduling was done efficiently and quickly. The time from initial contact for possible solutions to full implementation of the engineering change process was done in less than 4 months.
About Calpia
In 2015, CALPIA launched a Computer-Aided Design program in partnership with Autodesk, a certification within the Career Technical Education division that enables offenders to learn Autodesk software. Some graduates work alongside CALPIA engineering staff to improve existing correctional industry product designs and to develop new products for CALPIA. The certification program assists offenders in obtaining jobs upon parole in Architectural, Mechanical, or Engineering fields. This program is the first-of-its kind in the nation since it was the first authorized Autodesk Training Center (ATC) housed at a state prison.
