Ongoing Data and Document Management Support

Nothing is more frustrating than completing a major software implementation and then not being able to get timely support for your system users and administrators. That is why we have invested in tools and skilled technical staff to provide excellent ongoing document management support services.

The Support You Need, When You Need It

We understand issues with your document management system can take a toll on your busy schedule. Our customer support can help resolve your problems quickly and includes:

  • Customer support Monday through Friday, 7 a.m. to 7 p.m. (CST)
  • Support case tracking to ensure fast response times and a better customer experience
  • Online meeting technology support so that our technical staff can view, and if necessary (and allowed), take remote control of your workstation
  • Support service coordination between us and our software partners, including Autodesk, Accruent and Synergis
  • Post-call surveys to make sure you are satisfied with our response and professionalism. Survey results are reviewed daily by our management team to ensure that we meet and exceed customer expectations.

Our document management support team is dedicated to providing prompt and reliable assistance to meet your needs. Contact us today to learn more about our support options.

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I am extremely pleased. I have always dealt with Craig Harshman. He does an awesome job identifying, rectifying and explaining the issues. I'm not a technical person, but he brings things down to a level that I can somewhat understand.

... Sue K.

 
 

 

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