Candidate must be an expert user of Autodesk software including AutoCAD, AutoCAD Electrical, and Inventor;  Vault, CAM, FEA or Simulation experience is a plus.
 
A Technical Support Desk Engineer is responsible for handling incoming telephone calls and emails from clients looking for assistance using Autodesk software.  Multitasking and Professionalism is critical.

Hagerman provides a salaried position with full company benefits including 401(k), medical, dental, flexible spending, paid vacation and holidays.

We offer a career based on mutual respect, teamwork, and integrity.  If you meet the requirements and, you are interested in fulfilling your potential, please apply online.

Responsibilities:

• Takes ownership of customer technical support requests
• Investigate, uncover and understands a customer’s business issues and technical needs
• Propose options for improvements or resolutions of customer issues
• Provide timely, competent, and customer-friendly telephone or email support to clients
• Maintain client satisfaction and respect for Hagerman as a professional consultant

Preferred Qualifications:

• Degree or equivalent qualification with 2+ years industry experience using Autodesk software.

Company Overview

Hagerman & Company, Inc., founded in 1985, is a firm specializing in the sale of the world's leading design software and related products and services. The company has more than 20 locations in the United States, with corporate headquarters in Mt. Zion, Illinois.