Analyst – Sales Support Group

Mission of the Sales Support Group

The Sales Support Group helps salespeople take care of their customers by handling transactions and customer service duties. This frees up the salespeople to focus on selling and building customer relationships. A desire to help others, patience, and the ability to work well under time constraints are necessary personality traits of the Sales Support Group. The group’s motto is “Always Helpful, Always Kind”.

The Sales Support Group has the following primary responsibilities:

• Front Desk/Phone Coverage
• Proposal/Quote Development
• Order Processing
• Purchasing
• Invoicing
• Support Contract Management and Renewals
• Resolution of Customer Transaction Issues
• Reporting of Customer Software Usage
• Being a “team player”
• Attention to detail
• Thorough, analytical approach to problem-solving
• Ability to perform in sometimes high-stress situations
• Organization
• Basic computer skills
• Effective written communication (emails)
• Respectful behavior to all to promote a pleasant work environment.

Duties

• Preparation and delivery of accurate customer price quotes as requested by salesperson team members.
• Processing of sales orders, as entered according to original quotes.
• Preparation and delivery of customer invoices (not required for the majority of orders).
• Processing of purchase orders to vendors as according to sales orders (not required for the majority of orders).
• Updating and maintaining of customer asset data in CRM system.
• Communicating directly with our primary vendor to resolve customer transaction issues.
• (If assigned): Preparing software usage reports and presenting them to customers.
• Keeping informed and current regarding Hagerman and Autodesk sales programs and policy
• Accurate and timely transaction processing and data entry
• Timely and always-friendly email communications
• Striving to “support” sales staff

Responsibilities

• Keeping informed and current regarding Hagerman and Autodesk sales programs and policy
• Accurate and timely transaction processing and data entry
• Timely and always-friendly email communications
• Striving to “support” sales staff

Requirements

• Being a “team player”
• Attention to detail
• Thorough, analytical approach to problem-solving
• Ability to perform in sometimes high-stress situations
• Organization
• Basic computer skills
• Effective written communication (emails)
• Respectful behavior to all to promote a pleasant work environment.