Hagerman Support Desk: Autodesk Technical Support

Certified Support Specialists who provide technical assistance and who feel like a part of your team - fast, friendly help so you can get back to business.

Hagerman Support Options

Hagerman offers three support plans: Hagerman Deluxe Support, Hagerman Essential Support, and a Custom Support Plan for teams with specialized needs.

Deluxe Support Plan

Deluxe Support Plan is Hagerman's priority access Support Plan. Support is available by phone, email, or online, with every interaction tracked to ensure a consistently excellent experience.

Just a phone call away

The Hagerman Help Desk is staffed 12 hours a day, 5 days a week by Support Specialists and Solutions Engineers. If we can't answer immediately, expect a callback within the hour. We survey customers after every support incident to confirm we've delivered.

Email

Submit your questions anytime, day or night. Responses arrive within two hours during business hours (12 hours a day, 5 days a week).

Key Features and Benefits

Toll-free support line
Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
Unlimited use - no restrictions on the number of calls.
Email support included
Online and remote support - our team can access your computer directly to resolve issues
One Hour Response Time - most support calls are taken immediately, but you will never wait more than an hour for help
Every call tracked to ensure a consistently exceptional experience

Essential Support Plan

Essential Support Plan is included free with every Hagerman & Company subscription (for the first 30 days), plus free access to The Hub, our members-only site with upgrade training, technical webcasts, tips & tricks, and more.

Key Features and Benefits

Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
Installation and activation support for all CAD products*
Free on-demand training for product release updates
Access to member-exclusive events
Access to the members-only The Hub
On-demand video catalog for troubleshooting common issues
On-demand tips and tricks videos
One-hour response guarantee - most calls are answered immediately, and our goal is always to respond within the hour
Every call tracked to ensure a consistently exceptional experience

*Data management and specialized products not included

Rated by the People Who Call Us

We survey customers after every support incident closes. These are the running averages across more than 5,000 responses, scored from 1 (poor) to 5 (excellent).

Support Results

Hagerman Support Testimonials

We survey each customer after a support incident to ensure complete customer satisfaction.

Rob Windsor, excellent support experience. The representative was very knowledgeable and quickly resolved the issue with AutoCAD Electrical 2027.

Nicolas G.

Once again David Rose does an amazing job sorting through the issues we have, fixing them and even giving easy to understand guidance to help us get through these issues in the future. This issue was tied to Inventor crashing in the middle of editing, and his knowledge level allowed him to troubleshoot and dig deep into the model and get us a strong solution that didn't require me to re-create twenty-four hours of work.

Jerrod W. Drafter III

I can't imagine how you could improve on the support I got from Rick France and Michael Contla. I wish all the companies I deal with would take lessons from you folks on how to support and serve their customers.

Stormi W. Principal

The Hagerman Advantage

One-hour response time. Most calls are answered immediately; none wait more than an hour - guaranteed.
Certified specialists, not a call center. Every support rep is a trained Autodesk specialist who knows the software, not a general help-desk agent reading a script.
Plans built around how you work. From Essential to Deluxe Support, you're not paying for tiers you don't need.

To learn more about what we offer, select from one of the boxes below.

Software

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