All events hosted by Hagerman are complimentary!
There is no added cost to you.
Hagerman & Company provides a number of application and network support solutions to help you get the highest possible value from your technology investment. For more information on the options listed below or for custom solutions, please contact us by filling out the form at right.
"We have worked with three other Autodesk resellers over the past decade, and the Hagarman team is by far the best support team and delivers the best response time of any Autodesk dealer we have experienced." ... Mark Shermeyer, Saa Architects
Our outstanding engineering staff provides prompt and accurate responses to questions concerning use of the CAD-related software applications. Each local applications engineer possesses years of experience with CAD/CAM/CIM software applications.
So you think you’re saving money by relying on free support, user forums, or the guy in the next cubicle? Sure, those are all ways to help find an answer to a problem you’re facing. But if your time is worth anything (and I’m pretty sure most of you would say it’s worth a lot), then you’re already paying for that “free” support in the amount of time lost looking or waiting for an answer.
Our help desk is manned full time with support specialists and engineers – all of whom have certifications and degrees in their field. They truly are “experts” and their primary focus is to make sure your job is run as efficiently as possible.
The professional staff at Hagerman & Company insure satisfaction with your investment in technology. Our services enhance and complement those services that are available from our hardware and software vendors. We welcome the opportunity to put our resources to work for you!
The same benefits provided by phone support are also available via e-mail. Our Electronic Support allows customers to submit questions by e-mail 24 hours a day. Responses are provided within two hours of receipt of your e-mail, subject to normal business hours (8 a.m. – 5 p.m., Monday through Friday, in all time zones across America). Electronic Support is included with phone support at no charge. It may also be purchased separately. Electronic Support also includes FTP Support.
Avoid exposure to unexpected support costs that can leave you over budget or unable to fund essential tasks and projects. Even one hour of lost productivity can be costly for your business. With Hagerman Software Support, you get the help you need, when you need it.
Nothing is more frustrating than purchasing software and not being able to install and/or activate the license. That is why Hagerman & Company offers all subscription customers free Essential Support to get you up and running quickly. Additionally, you will also receive free access to The Hub, an exclusive members-only site that provides free upgrade training classes, technical webcasts, tips & tricks, and more.
*Data management and specialized products not included
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Autodesk Software License Agreements