All events hosted by Hagerman are complimentary!
There is no added cost to you.
Nothing is more frustrating than completing a major software implementation project only to have the system sit unused. It is important that end users and administrators not only get proper training, but that they receive the ongoing support necessary to ensure the new system thrives. That is why we have invested in tools and skilled technical staff to provide excellent ongoing mentoring and support services.
We understand that poor user adoption destroys project ROI. Adoption is reduced most by two factors:
The best way to ensure users are comfortable and using the new system is to support them in the days and weeks immediately after go-live. That’s why our implementation projects include dedicated adoption support to ensure users’ questions and concerns are addressed in a timely manner.
Software issues often require more immediate attention and tracking. To meet this need, Hagerman has developed a world-class support service delivery infrastructure that includes:
Our document management support team is dedicated to providing prompt and reliable assistance to meet your needs. Contact us today to learn more about our support options.
Alice was very diligent in following through to make sure that we are all setup and ready to go. She was consistent and persistent on the follow up calls. She made sure that our issues were resolved and even left open to call if we have any problems in the future, She is great to work with.
... Anthony A.
... Anthony A.