Support Services

Hagerman & Company provides a number of application and network support solutions to help you get the highest possible value from your technology investment.  For more information on the options listed below or for custom solutions, please contact us by filling out the form at right.


Deluxe Support

Our outstanding engineering staff provides prompt and accurate responses to questions concerning use of the applications we provide. Each local applications engineer possesses years of experience with CAD/CAM/CIM applications.

Hagerman Phone Support

So you think you’re saving money by relying on free support, user forums, or the guy in the next cubicle? Sure, those are all ways to help find an answer to a problem you’re facing. But if your time is worth anything (and I’m pretty sure most of you would say it’s worth a lot), then you’re already paying for that “free” support in the amount of time lost looking or waiting for an answer.

Our help desk is manned full time with support specialists and engineers – all of whom have certifications and degrees in their field. They truly are “experts” and their primary focus is to make sure your job is run as efficiently as possible.

The professional staff at Hagerman & Company insure satisfaction with your investment in technology. Our services enhance and complement those services that are available from our hardware and software vendors. We welcome the opportunity to put our resources to work for you!

Key Features and Benefits

  • Toll Free calls
  • Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
  • Unlimited use - no restrictions on the number of calls.
  • Electronic (e-mail) support is included
  • Online support is available; our engineers can not only demonstrate exactly how to solve your problem, they can also take control of your machine to walk you through your problem.
  • We call you back within one hour, and most support calls are taken immediately.
  • Each support call is tracked to ensure fast response times and a better customer experience.
  • Surveys are sent for each support call so we can be sure you are satisfied with our response and professionalism. Survey results are reviewed daily by Hagerman management to ensure that we meet and exceed customer expectations.

Hagerman Electronic Application Support

The same benefits provided by phone support are also available via e-mail. Our Electronic Support allows customers to submit questions by e-mail 24 hours a day. Responses are provided within two hours of receipt of your e-mail, subject to normal business hours (8 a.m. – 5 p.m., Monday through Friday, in all time zones across America). Electronic Support is included with phone support at no charge. It may also be purchased separately. Electronic Support also includes FTP Support.

Reduce Budgetary Risk

Avoid exposure to unexpected support costs that can leave you over budget or unable to fund essential tasks and projects. Even one hour of lost productivity can be costly for your business. With Hagerman Software Support, you get the help you need, when you need it.


Essential Support

Nothing is more frustrating than purchasing software and not being able to install and/or activate the license.  That is why Hagerman & Company offers all subscription customers free Essential Support to get you up and running quickly.  Additionally, you will also receive free access to The Hub, an exclusive members-only site that provides free upgrade training classes, technical webcasts, tips & tricks, and more.

Key Features and Benefits

  • Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
  • Installation and activation support for all CAD products*
  • Free on-demand product release update training
  • Access to member exclusive live online events
  • Access to Hagerman application utilities to enhance your software experience
  • On-demand video catalog of top application support issues and steps to resolution
  • On-demand video catalog of product specific tips and tricks
  • Essential Support request response within one hour during normal support hours, and most support requests are taken immediately.
  • Each support case is tracked to insure fast response times and a better customer experience.
  • Surveys are sent for each support case so we can be sure you are satisfied with our response and professionalism. Survey results are reviewed daily by Hagerman management to ensure that we meet and exceed customer expectations.

*Data management and specialized products not included

 

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Autodesk Software License Agreements

 

 


Testimonial:
"We have worked with three other Autodesk resellers over the past decade, and the Hagarman team is by far the best support team and delivers the best response time of any Autodesk dealer we have experienced." ... Mark Shermeyer, Saa Architects