After being with Master Graphics for the past year, switching the Hagerman was the best decision. Courteous people who give the issue attention instead of “no, nothing else we can do”, was just a confirmation that we made the right decision by choosing Hagerman. Thank you	Rich Silvers, Swing-n-Slide
Dave Benning and Hagerman have been the best support in the 15 years I have worked with to support your products.	Brian Briscoe, Bridgestone/Firestone, Inc.
Technical Support is very important in my book and that is why choose Hagerman & Company for my software needs.	Joseua Leets, Cross Aluminum Products
John [Offield] was an extreme help to me with AutoCAD 2007!  I really appreciate all of the time he took to help me out, and even did a web conference when I needed additional help! Outstanding support!  Thank you!	Jennifer Matthews; Stiles Office Solution
Terry [Awalt] is an asset to your company, solved my problem I was having.	Danny Hanna, Ameri-Kart Corporation
As it turned out, the answer to my question had been staring me in the face on several occasions, but I had simply missed an option presented on the command line.  After the support team told me where to look, I felt silly for having overlooked it.  Nonetheless, everyone was polite about the whole thing (no audible snickering ;-) ) and seemed genuinely happy to have been able to help.	Blane Beilke, Riverstone Group
This is my first experience [with Hagerman support] and it couldn't have been better.	Steve Thorn, Progress Tank
Esteban Guzman did an amazing job of correcting this problem.  His knowledge of the products and quick resolution was great.  The Autodesk support personnel didn't have a clue about fixing this problem.	Jim Whitehead, Autochlor
Dave is very knowledgeable, informative, interesting and great to work with.	Ted Brewer, Tuthill Corp., Tuthill Pump Div.
Incredible Staff .......Super!	David Weathers, Sketch Projection Question
You need more people like Dave!  Dave was a huge help.  All went smoothly once he was involved.	Jake Doedtman; Mid America Motor Works
Our needs were 100% satisfied.  We will definitely buy from Hagerman again!	Marc Leotaud; Air Control Systems
A whole 8 minutes elapsed between the time I sent my email describing my problem to the support group and the time that I received a response from Dave.  In my experience, that is faster than the hold time on the majority of tech support phone calls I've made in the past.  And better yet, Dave's suggestion solved the installation problem with which I a was dealing.  Keep up the good work!	Blane Beilke; Riverstone Group
I asked a direct succinct question and got a direct succinct answer.  Just exactly what I asked for.  Good Job!	James Cope; MECS, Inc.
Brett [Settles] was a great person to deal with.  He listened to everything and did his best to get the question resolved.  Overall it was an A+ experience.	Jimmy Torres; Val Electric
Information was precise and factual.  Help I needed was given in a reasonable amount of time.  (I was not left "hanging")  I have confidence in the fact that I will receive great support when needed in the future.	Dave Reichard; Wabash Valley Mfg., Inc.
I'm sure you know what an asset you have in Forrest Judd, so I won't go on and on, but I would like to thank him for not only fixing my software problem, but for helping me be a more effective engineer.	Justin Morris; Gibson USA
Great staff in Knoxville office!  They have gone out of the way to provide top notch information to us.  Thanks!	Scott Johnson; James Thomas Engineering
David turned a very frustrating experience into a pleasant one.  He was very knowledgeable about the problem I was having and was very patient and thorough in explaining how to solve it.  His help was invaluable in getting me up and running again.	Michael Wilson; Time-O-Matic
HOME RUN!! Great job.  Julia [McNamara] did a great job.  I have to say it is a change today to call technical support and get a  person who is polite, knowledgeable, and can speak plain English!	Jake Jacobson; Gulf Stream Coach
Hagerman is the best I have ever worked with.  I love these guys!	Ric Neely; Hy-Line Enterprise, Inc.
Your Tech not only handled my questions, but also gave a few tips and tricks that were very helpful.	David Hinds; A. G. Edwards & Sons.
I am so happy I got this support contract, your staff is great and the resource is invaluable.	Stormi Weathers; Rowe & Weathers Landscape  Design
You folks have excellent technical support.  You are even willing to listen to pet peeves and whining!	Jerry Cabak; UCO/Lick
I am very pleased that your company was able to solve my problem.  You really saved me hours of work that I thought I had lost forever.	David McCanne
After years of working with Hagerman & Company, I put your organization at the top of the list for performance in the support category.	Carl Overmyer;  Hess Industrics, Inc.
We could not ask for better support than we receive from Hagerman.	Chris Dutton; James Thomas Engineering
You guys were helpful and then some.  I can't think of a way to improve unless you want to come to my office and actually do the drafting for me.	Stormi Weathers; Rowe & Weathers Landscape Design
Dave Benning responded 5 minutes after I sent my email and he told me exactly  how to solve the problem.  Great service.	Jeff Lace; Flakt Fan
It is nice to have a reseller that actually helps the customer.  This is the best experience I have had with any software reseller!	Jim Pitchford; Advanced Machine Programming
With a service department that is so good, how can I suggest anything that is already being done!	Gregory Hoeffken; Turnell Corporation
Everyone that I have ever spoken to with your company has always been very professional; and, I have never had a question that wasn't answered immediately.  Fabulous technical staff.	David Weathers; Armstrong World Industries
Excellent job!  I called after hours and both Travis [Nave] and Tad [Whitchurch] worked to get us operational.  The techs were professional, courteous, and understood our problem.  They also took the time to answer my many questions.	Ed Freimuth; Versatility Tool Works
Dave [Benning] is always helpful and takes care of my tech support needs quickly and professionally.  He eases the heartburn that technical issues create within my department.  It's nice to know that when I do have a problem that he will be right with me to resolve the issue.	Chris Weatherford; Poag & McEwen Lifestyle Centers
Dave Benning always has the answer, and it's always the right one!  Thanks for the help, again.	Michael Ridey; Sharpe Valves
Your support team is always quick to respond.  I know when I call support I'm going to hang up with a solution that works.	Emilie Beagle; Agri-Fab, Inc.
Dave [Benning] had the answer for me before I could even read off the error number.  That was very comforting and helpful!	Alan Armstrong; Underground Devices, Inc.

Right on target!  Tech knew where to go/look and then carefully asked me to "wait while I make sure we are heading in the right direction."  Then he walked me through the solution.  Perfect!  ... Jim Thurber, Geotechnical Consultants

Hagerman & Company are always friendly and professional and make you feel comfortable when you call... Wendell Gordon, Tennsco Corp.

Dave is an excellent rep and showed genuine concern and real expertise in solving our problem quickly and efficiently.  Thanks Dave!... Mike Hansen, Cottage Bakery

Best Tech Support I have ever encountered... J T Hampton, Fred's Stores, Inc.

I couldn't have been more pleased with the response thanks to Dave Benning... Bert Altmann, David Kopf Instruments

Quick response,  knowledgeable, very patient and kind.  One of the best tech supports I've ever had. ... Sang Lee, PHI Tulip Corporation

Super Dave saved us again!  Thanks Super Dave! ...  Brian Sardeson, New York Blower, Co.

You guys went the extra mile.  I got something I've not had in years--service, good old fashioned customer service....Douglas Slabaugh, Gibson Musical Instruments

Hagerman & Company has been super.  They must be one of the best Autodesk resellers in the world. ... Russ Knapp, Four Winds International Corp.

It was a technical support fantasy call. I have never received more pleasant, quick and effective technical support in my entire life.  I thought my  AutoCAD application was toast and that I was going to be redrawing the plan.  Dave walked me through the steps to fix the problem in about 3 minutes.  ... Lauren Brown, Colony Landscape & Maintenance, Inc.

I was very pleased with Clayton's willingness to help me and his patience with me. ... Roy Smith, Draper, Inc.

I was pleasantly surprised by the promptness of your staff response to my question and also their tenacity in finding the right answer for it.  Kudos! ... Luis F. Scaramuzza, Transco Products, Inc.

Once again, not only was my original problem resolved, but I also learned something that I had not anticipated learning. Not only did I get what I wanted, I got more than I expected. Thank you! ... Perry Pattiz, Nestle USA

As always, I received prompt and courteous service. My issue was resolved quickly and quite painless from a user stand point. Keep up the good work! ... Al Larson, Dukane Ultrasonics

Clayton did an excellent job of patiently walking me through the problem, and explaining why things did not work as expected. ... John Owens, Gardner Denver, Inc.

My comments for Dave Benning is all five's!  He has always taken the time to explain details that I might not understand. He has always emailed things that he said he would, I have found this is not the case industry wide.  Hagerman people have taken care of all my needs as if I were their biggest customer.  I would be somewhat lost otherwise. ... Seriously, it is the best deal I get all year! ...  Thanks  . . . . . Bob Cumings, President, Quality Welding, Inc.

Clayton explained my question and then found out from Autodesk how and why I could not fix the problem. Then he sent me a program so I had the ability to fix the problem when it happens again. ... Good job, don't change. ... Mike Daddabbo, Dial Tool Industries

Tough to improve excellence! ... I appreciate your professionalism and extensive knowledge.  ... Darlene Moore, Cataldo Interiors Group, Ltd.

You guys do a great job!  ....  I appreciate that you have never made me feel stupid for asking simple questions.  Your entire staff is very helpful. .... Clayton Pepmiller and Aaron Rumple are AutoCAD Pros! ... Carlos Noa, Pressline Services

I have received outstanding help from your support staff.  They have answered all of my questions in detail and at times have offered alternative solutions to my difficulties.  When a problem is not solveable, I have received a complete explanation of why I am unable to do what I am trying to do.  Your support staff rates with the finest. ... Dennis Lynge, A & M Industries

It doesn't take a brain surgeon to figure out that the meager price charged for this service is the "bargain of the year", I wished all my business deals were so sweet.  Thanks again for offering the technical support. ....  Bob Cumings, President, Quality Welding, Inc.

I have been very pleased with the expertise and knowledge Hagerman support has offered me.  I don't believe there has been a problem that Hagerman support couldn't help me resolve, and I have had some whoppers. .... John Gaubatz, Raven Industries, Inc.

We have had a problem with our network version of AutoCAD 2002 and I have asked for assistance many times. Dave Benning and Larry have been extremely helpful and courteous. I am happy to report that we finally got it resolved. I really appreciate their help, and all of yours for that matter. Thanks, once again. ... Perry Pattiz, Nestle USA

It is a comfort to me, the IS/CAD manager, to know I have your support staff on my team. ... Chet Christiansen, Kennedy Associates, Inc.

Tad was very helpful as I have learned to expect from him. He has helped me several times now, and I appreciate it each and every time. Thank you ... Charlotte Green, Trinity Products, Inc.

Dave Benning and John Boline have always been courteous and quick to respond to any technical problems or questions that have arisen. Their assistance has been invaluable. ... Steve Shelton, Spartan Showcase

Inventor is a good product that is easy to work with. With a few customization options and some added functionality, this would be an unbeatable drafting / design package ... Keith Comer, Stevens Industries, Inc.

Clayton gave great advice for future sketches along with completely redrawing the basic sketch to show the right way to do it.  Extremely helpful. ... Janna Orendorff, Biotechplex Corp.

These guys are great. They always get back to me, and if the issue can't be resolved while we are on the phone, they continue to call me back until the issue is resolved. ...  Perry Pattiz, Nestle USA

I got help right away - I think that's great ... Steven Chestnut, Monsanto

Clayton was extremely helpful and more importantly honest. Some of the things I wanted to do simply couldn't be done, and he was very up front about it. Excellent service... Tim Pilipauskas, Thomas Engineering

Keep up the good work with quick answers to the questions I have. ... Alan Reuter, Vision Machine & Fab, Inc.

Top notch courteous service. Thanks. ... Mark Hapke, Mitsubishi Motors

Aaron knew exactly what my problem was and explained the solution to me and I was able to make the corrections within a half an hour. ... Mike Balles, Bick Group

Phone support was well worth the money.  There was so much covered in the 4 day class and I left feeling confident; however, when I got back to work there were times where I knew what I wanted to do but just couldn't quite get it.  That's where the phone support has really kept me up to speed.  My supervisor and other engineers can't believe the things I'm modeling already... Michael Mattson, Vacudyne, Inc.

My contact with tech support was excellent; all my questions were answered. ... John Wallace, Nagle Pumps

The service was great! ... Ken Johnson, Air Products - Prism Membranes

Good, fast response. ... continue this kind of support ... Robert Nunemacher, Continental Cement

Your response time is great and people have been very helpful in stressful situations.  I really appreciate the email communication and the turnaround time on it.  Sometimes it is just hard to coordinate schedules between our two companies and this helps much. ... Jo Keyes, Kingscott Associates, Inc.

Dave was extremely helpful to me. I commend him on his help. I would recommend him to anyone....Edward Walker, Rubbermaid Closet & Organization Product

You saved us a lot of time as we thought it was a completely different problem ... Mark McGinnis, Deltrol Fluid Products

Hagerman is always a good "turn to" support group.  Clayton Pepmiller of the St. Louis office goes above and beyond the call. ... Dan McNeown, Mann Tool

Both Dave and Matt were extremely helpful and found a solution to my problem. They followed up with e-mail and phone calls and were very professional. It's nice to work with a company that has people on the other end of the phone who know what they're talking about. I would highly recommend, and have been, your AutoSpeed program to other AutoCAD users. Keep doing what you're doing. ... Tom Castro, Spieler Structural Engineers

In all the years dealing with Hagerman support staff, I have never had a bad experience or a problem that the support staff couldn't solve. The support staff has always been extremely helpful and very enthusiastic. I have often wondered how overloaded they must be as it sometimes takes a little while to get a return call if all the support staff is occupied at the time of my call. But that doesn't hinder their desire to assist me with my problem. ... John Gaubatz, Raven Industries, Inc.

Hagerman continues to offer outstanding service to our company. ... Scott Howland, Group Tool & Die

Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you!  [for StepSavers]  I love the “move hatch” tool.  It eliminates a ton of steps and headaches for creating start points for tile patterns for interior plans and elevations of floors and walls.  You are the best! ... Darlene Moore, Cataldo Interiors Group, Ltd.

I was hesitant to use the Technical Support Assistance with Hagerman over the first six months that we had the service, simply because other technical service agreements we have had with other companies in the past have been virtually worthless. Traditionally I have tried to solve every CAD problem we have encountered on my own or simply tried to find the best work-around solution to avoid the problem. In trying to solve my own AutoCAD problems I have posted my issues on Autodesk's website as well as Google.com, but received relatively no useful answers to any of my issues. I'm sure there are a lot of CAD user's out there that can attest to the feeling that there just going in circles when trying to find the answers to their CAD problems.  After Upgrading to AutoCAD 2002 about two months ago, I began using Hagerman's Technical Support. I was pleasantly surprised by the Hagerman's quick professional response to my CAD problems as well as their dedication to finding a quick resolution to our problems. Over the past two months, I have asked for Hagerman's technical assistance on several other CAD issues and have always been quite pleased with the results. The minimal cost for Hagerman's technical assistance is an exceptional value to our company that pays for itself many times over in terms of increased productivity. Hagerman's Technical Support definitely takes the guesswork out of CAD management by providing a straight path to the solution. Thanks for the assistance Hagerman and keep up the good work! ... Terry King, Chiodini Associates

Terry has been most responsive throughout our relationship with Hagerman. He has done an excellent job! ... Richard Cook, Anchor Industries