NOVEMBER 2, 2006                                                                    FOR IMMEDIATE RELEASE
FOR IMMEDIATE RELEASE
CONTACT: Amy Chiligiris
Tel: 217-864-2326, Ext. 238
Email: amychiligiris@hagerman.com
 

Hagerman & Company, Inc. to provide Autodesk® Subscription Gold Support

MT. ZION, Ill. – Hagerman & Company today announced it is one of the first Autodesk® resellers
in America to be authorized to sell and deliver Autodesk® Subscription Gold Support, a service
that provides consistent, reliable access to quality support from highly- skilled technical experts
with a broad range of experience in the industries the company serves.

Available only to Autodesk subscription customers, the Autodesk Subscription Gold Support
program offers customers the following benefits:

• Toll free telephone support Monday-Friday during normal business hours (8 a.m. to 5
  p.m. in all U.S. time zones)

• Direct access to qualified technicians with target three-minute maximum hold time

• Target two-hour maximum response time

• Up to four named callers

• Local language support

•  

As part of this new authorization, Hagerman & Company was required by Autodesk to meet
personnel, facility, performance and infrastructure criteria consistent with industry best practices
in technical support. A thorough review of Hagerman’s capabilities and customer surveys
revealed the company already exceeded all required performance metrics.

“As a company that works to provide the highest standard of service possible to support the
products we sell, we welcome this opportunity to provide our customers with Autodesk's standard
for excellence: Subscription Gold Support,” said Hagerman & Company CEO Dennis Hagerman.

“We are excited to join forces with Hagerman & Company to provide to our joint customers the
highest level of technical support. Hagerman & Company has been authorized to do this only
after agreeing to meet defined Autodesk criteria,” said Taylor Pohlman, Vice President of
Worldwide Product Support at Autodesk. “Along with Hagerman & Company, our overall objective
is to improve customer satisfaction and to provide a new standard in service excellence.”

About Hagerman & Company, Inc.
In March 2006, Hagerman & Company was named Autodesk Channel Partner of the Year, for
outstanding performance in Autodesk FY 2006. Hagerman & Company qualified for the award
based on outstanding growth in sales and achievement in customer satisfaction. The company
was further recognized as the #1 reseller of Mechanical CAD seats in the Americas for F/Y 2006.

Hagerman & Company products and services encompass three broad lines of business:
CAD/CAM, Consulting Services (including design automation systems and systems for product
data management and electronic document management) and Customer Relationship
Management. In addition the company both sells and supports the hardware, operating system,
network, and Internet technologies and platforms that underlie these systems. Hagerman &
Company is a Microsoft Certified Solution Provider and employs numerous Microsoft Certified
System Engineers and Microsoft Certified Solution Developers.

The Company represents major software developers in the above industries including Autodesk,
Inc., and Pathtrace Systems (CAD/CAM), Cyco (PDM/EDM), and Pivotal Software, Sage
Software, Inc. and Microsoft (CRM).

The company is headquartered in Mt. Zion, Ill. and maintains branch offices for sales and support
in Placentia and San Jose, Calif., Chicago and Schaumburg, Ill., Indianapolis and Mishawaka,
Ind., St. Louis, Mo., and Knoxville, Nashville and Memphis, Tenn.

Web site: www.hagerman.com
 

About Autodesk
Autodesk, Inc. is a Fortune 1000 company, wholly focused on ensuring that great ideas are
turned into reality. With seven million users, Autodesk is the world's leading 3D software
company for the manufacturing, infrastructure, building, media and entertainment, and wireless
data services fields. Autodesk’s solutions help customers create, manage and share their data
and digital assets more effectively. As a result, customers turn ideas into competitive advantage,
become more productive, streamline project efficiency and maximize profits.

Founded in 1982, Autodesk is headquartered in San Rafael, California. For additional information
about Autodesk, please visit www.autodesk.com.
 

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