Hagerman & Company’s outstanding engineering staff provides prompt and accurate responses to questions concerning use of the applications provided. Each local applications engineer possesses years of experience with CAD/CAM/CIM applications. In addition, Hagerman’s support network, unparalleled in the Midwest, provides backup by the entire engineering staff for each local engineer, insuring a prompt response. Our carefully monitored response system saves hours of customer time and insures a high return on our customers’ investment in technology. Application phone support includes Electronic Support and FTP Support described below.

Electronic Support
The same benefits provided by Hagerman & Company phone support are also available via e-mail. Our Electronic Support allows customers to submit questions by e-mail 24 hours a day. Responses are provided within two hours of receipt of your e-mail, subject to normal business hours (8 a.m. – 5 p.m., Monday through Friday, in all time zones across America). Electronic Support is included with phone support at no charge. It may also be purchased separately. Electronic Support includes FTP Support described below.

FTP Support
Hagerman’s Internet-based file transfer site. Supports uploading and downloading of files, including bug fixes and other software updates. Includes tips, utilities, and much more. Accessible from web browsers or text based terminal logins. Included at no charge with either Electronic Support or Telephone Support package.