I would like more information.

 

 

Customer Comments:

Dave Benning and Hagerman have been the best support in the 15 years I have worked with to support your products.
Brian Briscoe, Bridgestone/Firestone, Inc.

Technical Support is very important in my book and that is why choose Hagerman & Company for my software needs.
Joshua Leets, Cross Aluminum Products
 

 

Help Desk

Function:
Provide front line response and problem solving

Includes:

  Problem Diagnosis

  Resolve, by any of the following:

  • Provide solution by telephone instructions or remote diagnostics

  • Call vendor of applicable hardware or software presumed to be at the root of the problem to request telephone assistance or on-site service call, if applicable.

  • Dispatch Hagerman Service Technician to site

  Provide daily report to Corporate office and applicable Sales office, detailing all such calls received and the response that was made.

  Regular hours 8 a.m. – 5 p.m., Monday through Friday, in all time zones across America.