Customer Comments:
|
Dave Benning and Hagerman have been the best support in the 15 years I
have worked with to support your products.
Technical Support is very important in my book and that is why choose
Hagerman & Company for my software needs. |
Function:
Provide front line response and problem solving
Includes:
Problem Diagnosis
Resolve, by any of the following:
Provide solution by telephone instructions or remote diagnostics
Call vendor of applicable hardware or software presumed to be at the root of the problem to request telephone assistance or on-site service call, if applicable.
Dispatch Hagerman Service Technician to site
Provide daily report to Corporate office and applicable Sales
office, detailing all such calls received and the response that was
made.
Regular hours
8 a.m. – 5 p.m., Monday through Friday, in all time zones across
America.