Function:
Provide front line response and problem solving
Includes:
Problem Diagnosis
Resolve, by any of the following:
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Provide solution by telephone instructions or
remote diagnostics
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Call vendor of applicable hardware or software
presumed to be at the root of the
problem to request telephone assistance or on-site service call, if applicable.
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Dispatch Hagerman Service Technician to site
Provide daily report to Corporate office and applicable
Sales office, detailing all such calls received and the
response that was made.
Regular hours
8 a.m. – 5 p.m., Monday through Friday, in all time zones across
America.