Function:
Provide front line response and problem solving

Includes:

  Problem Diagnosis

  Resolve, by any of the following:

• Provide solution by telephone instructions or remote diagnostics

• Call vendor of applicable hardware or software presumed to be at the root of the problem to request telephone assistance or on-site service call, if applicable.

• Dispatch Hagerman Service Technician to site

  Provide daily report to Corporate office and applicable Sales office, detailing all such calls received and the response that was made.

  Regular hours 8 a.m. – 5 p.m., Monday through Friday, in all time zones across America.