The same benefits provided by Hagerman & Company phone support are also available via e-mail. Our Electronic Support allows customers to submit questions by e-mail 24 hours a day. Responses are provided within two hours of receipt of your e-mail, subject to normal business hours (8 a.m. – 5 p.m., Monday through Friday, in all time zones across America). Electronic Support is included with phone support at no charge. It may also be purchased separately. Electronic Support includes FTP Support described below.