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Autodesk VAR

Customer Feedback

Autodesk Expertise:

*Fourth largest Autodesk dealer in America with Mechanical, Architectural, and Infrastructure Authorizations

*Application Engineers are all Autodesk Certified Experts

*Multiple experts on staff with expertise in AutoLISP, Visual Basic and other customization tools

*Instructors have industry experience

*Instructors also are part of the Product Support Team

QUESTIONS TO ASK YOUR
SUPPORT PROVIDER:

How many engineers do you have dedicated to support every day?

How many times do you have to leave a message before speaking to anyone in person?

How soon is your call returned?

Does your current provider follow up after every solved issue?

So you think you’re saving money by relying on free support, user forums, or the guy in the next cubicle? Sure, those are all ways to help find an answer to a problem you’re facing. But if your time is worth anything (and I’m pretty sure most of you would say it’s worth a lot), then you’re already paying for that “free” support in the amount of time lost looking or waiting for an answer.

Hagerman & Company’s help desk is manned full time with support specialists and engineers – all of whom have certifications and degrees in their field. They truly are “experts” and their primary focus is to make sure your job is run as efficiently as possible. Autodesk thinks so highly of our support that they have given us the highest level of support a reseller can be given – Premier Solutions Provider Subscription Gold Support.

The professional staff at Hagerman & Company insure satisfaction with your investment in technology. Our services enhance and complement those services that are available from our hardware and software vendors. We welcome the opportunity to put our resources to work for you!

Here are just a few of the advantages to being a Hagerman support client:

Toll Free calls
Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
Unlimited use - no restrictions on amount of calls.
E-mail support is included
Online support is available; our engineers can not only demonstrate exactly how to solve your problem, they can also take control of your machine to walk you through your problem.
We call you back within one hour, and most support calls are taken immediately.
Each support call is tracked to insure fast response times and a better customer experience.
Surveys are sent for each support call so we can be sure you are satisfied with our response and professionalism. Survey results are reviewed daily by Hagerman management to ensure that we meet and exceed customer expectations.