Our outstanding engineering staff provides prompt and accurate responses to questions concerning use of the applications we provide. Each local applications engineer possesses years of experience with CAD/CAM/CIM applications.
Hagerman Software Phone Support
So you think you’re saving money by relying on free support, user forums, or the guy in the next cubicle? Sure, those are all ways to help find an answer to a problem you’re facing. But if your time is worth anything (and I’m pretty sure most of you would say it’s worth a lot), then you’re already paying for that “free” support in the amount of time lost looking or waiting for an answer.
Our help desk is manned full time with support specialists and engineers – all of whom have certifications and degrees in their field. They truly are “experts” and their primary focus is to make sure your job is run as efficiently as possible.
The professional staff at Hagerman & Company insure satisfaction with your investment in technology. Our services enhance and complement those services that are available from our hardware and software vendors. We welcome the opportunity to put our resources to work for you!
Key Features and Benefits
- Toll Free calls
- Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
- Unlimited use - no restrictions on the number of calls.
- Electronic (e-mail) support is included
- Online support is available; our engineers can not only demonstrate exactly how to solve your problem, they can also take control of your machine to walk you through your problem.
- We call you back within one hour, and most support calls are taken immediately.
- Each support call is tracked to insure fast response times and a better customer experience.
- Surveys are sent for each support call so we can be sure you are satisfied with our response and professionalism. Survey results are reviewed daily by Hagerman management to ensure that we meet and exceed customer expectations.
Hagerman Electronic Application Support
The same benefits provided by phone support are also available via e-mail. Our Electronic Support allows customers to submit questions by e-mail 24 hours a day. Responses are provided within two hours of receipt of your e-mail, subject to normal business hours (8 a.m. – 5 p.m., Monday through Friday, in all time zones across America). Electronic Support is included with phone support at no charge. It may also be purchased separately. Electronic Support also includes FTP Support.
Reduce Budgetary Risk
Avoid exposure to unexpected support costs that can leave you over budget or unable to fund essential tasks and projects. Even one hour of lost productivity can be costly for your business. With Hagerman Application Support, you get the help you need, when you need it.