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Microsoft Business Solutions CRM helps your small-to
medium-sized business and divisions of larger
organizations increase sales success, deliver
superior customer service, and make informed
business decisions.
Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value—enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality. The simple configuration and ease of use of Microsoft CRM helps employees become productive fast, with little training. Easy-to-use wizards help you customize Microsoft CRM to your business specifications. Additionally, your Microsoft Certified Partner can help you customize your Microsoft CRM solution for integration with third-party applications.
An Example
Maximum Impact Inc., based in Atlanta,
Georgia, United States, provides
values-based leadership training via books,
videos, CDs, live seminars, and satellite
broadcast events. With the company's revenue
and client base expected to increase
dramatically over the next few years,
Maximum Impact had to replace its CRM
system.
The company chose Microsoft CRM because
its employees were already familiar with
Outlook, and Microsoft CRM fully
integrated with its existing IT
infrastructure including Microsoft
Exchange 2000, Outlook, and Microsoft
Business Solutions–Great Plains.
The implementation paid off with easier
administration, increased access to
information, and greater employee
satisfaction.
Sales Force Capability
Microsoft CRM Sales helps sales people
manage leads and opportunities, measure
and forecast sales activity, efficiently
track customer communications, and
automate stages in the sales
process–helping ensure a shorter cycle,
higher close rates, and improved
customer retention.
Sales Force Capability
Microsoft CRM Sales helps sales
people manage leads and
opportunities, measure and
forecast sales activity,
efficiently track customer
communications, and automate
stages in the sales
process–helping ensure a shorter
cycle, higher close rates, and
improved customer retention.
Customer Service Capability
Microsoft CRM Customer
Service helps your
business increase its
capacity to handle
requests without
increasing employee
count. Microsoft CRM
Customer Service helps
your service
representatives provide
customers with the
consistent, efficient
service that ensures
satisfaction.
Mobility Features
Microsoft CRM Mobile 1.2
allows users to quickly
manage account
information, add and
organize business
contacts, schedule
important meetings, and
track existing sales
opportunities—all while
working from a Pocket PC
or Pocket PC Phone
Edition with Windows
Mobile 2003 software.
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CAD/CAM/CAE
Solutions
