• Software Solutions
  • Autodesk 2013 Product Suites
  • Autodesk Subscription
  • Building Solutions
  • CAM Solutions
  • Civil Engineering Solutions
  • Industrial Design Solutions
  • Manufacturing Solutions
  • Process & Plant Solutions
• Customer Relationship Mgmt
• Data Management
• Design Automation
• Government Solutions
  • Design & Construction
  • Emergency Planning & Response
  • Facility Lifecycle Management
  • Government Transportation Solutions
  • Manufacturing Design & Maintenance
  • Public Works & Utilities Solutions
  • Real Property & Asset Management
  • Situational Awareness & Response
  • Training & Simulation
• Hardware Solutions
  • 3D Printers
  • Notebooks and Desktops
  • Motion Controllers

CSS Drop Down Menu by PureCSSMenu.com  

Autodesk Announces New Software Delivery Policy

Starting in 2010, Autodesk will make software download the default method of delivering software upgrades to Autodesk® Subscription customers in the United States. Autodesk Subscription Software Coordinators will be notified by email that their software upgrade is available to download. They will not automatically receive a box. 

How does this change affect me?

As an Autodesk® Subscription Software Coordinator you will be notified by email that your software upgrade is available for download, at which time you can also notify your end users if you so desire.

PLEASE NOTE THAT YOU WILL NOT AUTOMATICALLY RECEIVE A BOXED SHIPMENT WITH A CD/DVD WHEN YOUR UPGRADE RELEASES.

If you prefer a CD/DVD, you may set your delivery preference to “box” by signing in to Subscription Center and updating your profile.

Create a Subscription Account

If you do not have a Subscription user ID and password or you are uncertain if your product is associated with a Subscription contract, you can create an account in a few simple steps.

 

FAQ

Why is this change being made?
By making new product releases available for download as soon as they are released, Autodesk is making it possible for Subscription customers to immediately begin using the most current version of the software they need to do their jobs.  And, making software download the default upgrade delivery method reduces the environmental impact of producing and shipping materials worldwide.

What if I prefer to receive my software in a boxed shipment?
Login to the Autodesk Subscription Center and change your delivery preference in your Subscription Center profile from “download” to “box.”  To ensure all software releases will be delivered according to your preference, Software Coordinators should change the delivery preference on or before March 12, 2010.

Can I get both a boxed shipment and download the software?
Yes. Software Coordinators who want a boxed shipment along with a download can change the delivery preference in their Subscription Center profile to “box” on or before March 12, 2010. This will ensure that a boxed shipment is automatically sent as soon as the upgrade is available. Software Coordinators who also want to download the product can go to the Download section in Subscription Center and download upgrades for any licenses your company has on Subscription.

Is there an additional cost if my customer chooses a boxed shipment?
No, there is no additional cost to receive a boxed shipment.

Can Hagerman & Company change your delivery preference for you?
No. We are not able to set or change your delivery preference.

How will you be notified your upgrade is available?
You will be guided through the download process once you receive your upgrade notification email on the First Customer Ship (FCS) date.

Can Contract Managers or Software Coordinators give end users direct access to downloads?
Yes, Contract Managers and Software Coordinators can grant their end users access to software downloads. Access can be granted the same way other permissions are granted through Subscription Center.

Can Hagerman & Company access your Subscription Serial
Number and Product Key should you need assistance?
Yes, our ability to assist you in your software purchase has not changed.

What if your Internet access is restricted?
If your company has set limits for access to the Internet, and cannot
download the software, Software Coordinators can do any one of the
following:

• Change their delivery preference in their Subscription Center profile to “box” on or before March 12, 2010.
• Complete the Boxed Shipment Request form by selecting the Request DVD/CD option on the Downloads page in Subscription Center.
•  Ask Hagerman & Company to order a box on their behalf.
•  Contact the Autodesk Business Center to set their delivery preference or request a boxed shipment.

Software Coordinators can also request help at www.autodesk.com/subscriptionhelp .

Can you download multiple files?
Yes, Autodesk Subscription customers can download multiple files concurrently.

Can you download the same file multiple times?
Autodesk Subscription customers can download the software upgrade as many times as needed; however, standard software license usage rights apply.

What about new software purchases?
A boxed shipment is still sent for all new orders. New licenses added to existing Autodesk Subscription orders will be available for download from Subscription Center.

Contact us if you have any questions.